 
Contact Address Details:
Gamcel
Gambia Company Limited
Banjul area Head Office:
(Near Westfield Junction
Serrekunda, New Jeshwang)
59 Mamadi Manjang Highway, Kanifing
Tel no: +220 4398169
Fax.
4372932
Email: info@gamcel.gm
Other numbers:
-130 Enquiry
-170 Voice Mail
-112 Emergency
Customer Care Line
Tel no: 4398396 (Kairaba Avenue)
IT Office
Tel no: 4398155
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Information:
 Gamcel
(Gambia Telecommunications Cellular Company Limited) was established
by incorporation on the 16th November, 2000, as a limited
liability company under the company's Act of 1955. The memorandum
of association underscores its main objects clause as the
provision of GSM Cellular services, selling of mobile subscriber
radio units and entry into roaming agreement with other cellular
operators around the world.
Gamcel is a subsidiary of Gamtel.
The registered office of this company for the purpose of 'notice'
is 3 Nelson Mandela Street, in Banjul and has a customer services
branch near Westfield Junction.
Gamcel's mission is to satisfy its customers by offering a
GSM service of international standard, professional, and user-friendly
to the Gambian population. Commercial operations began on
the 25th May 2001 when the GSM network was first introduced,
replacing the obsolete analogue network (TACS). The GSM system
900MHz), which is used, is operating in over 60% of the world.
An offer for the implementation of this new network consisting
of 20 Base stations and a switching capacity of 15,000 customers
was prepared by ALCATEL, a reputable French firm in Telecommunications
and accepted by Gamtel the parent company on behalf of the
subsidiary company.
Gamcel’s initial strategy priority is urban and business areas,
the coverage of which has been successfully completed with
the first investment. The second part of their strategy is
to cover the main roads of the Gambia so that coverage will
be offered to people upcountry who have not been satisfied
yet and who have expressed their need to Gamcel customer care.
Gamcel operates 2 types of services namely: post-paid and
prepaid. The post-paid service is locally known as Ndanaan,
and the prepaid as Kumpo. About 10% of its customer base is
post-paid. The Tariffs of these two services are different.
Prepaid is an upfront cash payment of consumptions whilst
post-paid is a monthly invoice of consumption. The Prepaid,
which 90% of their customers base belong to, is a ‘pay as
u go service and thus all facility charge and the customer
needs to initially provide security deposit. Customer’s are
recorded and managed in a computerized systems.
Apart from the facility of making local and international
calls from anywhere within the Gambia, roaming has been introduced.
Roaming agreements have been signed with Senegal and Luxemburg
and there are currently other countries scheduled to sign
similar agreements with Gamcel.
The roaming tariff is more lucrative for the company and Gamcel
stands to benefit in foreign exchange particularly from visitors
to The Gambia, diplomats and the business community.
On the December 4 2008 it was reported in The Point newspaper
that Mrs. Fatim Badjie-Janneh, Secretary of State for Communications,
Information and Information Technology, had announced by the
Government of the Gambia to dispose of 80% ownership of Gamcel,
the country's cellular company to potential investors in and
outside the country while they maintain 20% minority stake.
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