 
Contact Address Details:
Gamtel Gambia Co.
Ltd.
Banjul Head Office
Gamtel House
3 Nelson Mandela Street
Banjul , The Gambia
West Africa
Telephone number: 4229 999
Fax: 422 8004
Email: info@gamtel.gm
senegambia@gamtel.gm
Branches / Customer
Care Centres:
Gamtel
Kairaba Avenue Branch
Customer Care Office
Telephone: (220) 4390-093
Fax: (220) 4392-866
Other Locations:
Abuko Station
Tel. no: 4391261 or 4391262
Banjul capital
Russell Street (Liberation Avenue)
Telephone (220) 4229-108
Fax: (220) 4226-300
Banjul capital
Telegraph Road
Telephone: (220) 4226-240
Fax: (220) 4227-214
Basse Santa Su Branch
Telephone: (220) 5668-000
Fax: (220) 5668-004
Barra Branch
Telephone: (220) 5710-160
Fax: (220) 5710-161
Bakau Branch
Telephone: (220) 4496-008
Fax: (220) 4496-042
Brikama Branch
Gamtel
Telephone: (220) 4484-659
Fax: (220) 4484-100
Brikama Ba Branch
Telephone: (5) 678-000
Fax: (5) 678-004
Bansang Branch
Telephone: (5) 674-330
Fax: (5) 674-00
Farafenni Branch
Telephone: (220) 5735-223
Fax: (220) 5735-257
Gunjur Branch
Telephone:(220) 4486-000
Fax: (220) 4486-026
Janjanbureh Branch
Telephone: (220) 5676-102
Fax: (220) 5676-111
Kerewan Branch
Telephone: (220) 5720-027
Fax: (220) 5720-117
Kaur Branch
Telephone: (220) 5748-259
Fax: (220) 5748-261
Kotu
Telephone: (220) 4465-846
Fax: (220) 4465-544
Latrikunda Sabiji
Telephone:(220) 4390-970
Fax: (220) 4390-969
Pakaliba Branch
Telephone: (220) 5545-000
Fax: (220) 5545-004
Serrekunda Exchange
Gamtel
Telephone: (220) 4377-409
Fax: (220) 4372-421
Soma Branch
Telephone: (220) 5531-259
Fax: (220) 5531-001
Senegambia Branch
Telephone: (4) 460-094
Fax: (4) 460-023
Yundum Branch
Telephone: (220) 4472-083
Fax: (220) 4472-277
Westfield Junction
Serrekunda
Tel. no: 4376309
4376319 |
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Information:
The Gambia Telecommunications Company Limited (Gamtel)
was incorporated as a private limited liability company under
the Companies Act 1955 as amended under Cap. 95. 02 of the
Laws of The Gambia 1990.
Gamtel is currently the only licensed fixed line operator in the country and
commenced business on April 1, 1984. The firm took over the
operations of The Gambia Telecommunications Department and Cable &
Wireless PLC.
 It
began operations with about 2,400 customers, most of whom
lived in the Banjul capital and its surroundings. When it
started operations, it only had a few analogue Strowger exchanges
for switching and a few analogue transmission links to connect
the limited rural towns that had some service. It also had
a Standard B Earth Station, built in 1979, to connect to the
outside world, mainly the United Kingdom.
Between 1984 and 1986, it acquired its first digital exchange, an
Alcatel E10B equipped for 5,000 lines under The Greater Banjul Area Telecommunications Project (BATP) also known as Phase I. The project
was fully financed by Caisse Centrale de Co-operation Economique de
France (CCCE). The project included the construction of a 4,000 line
local network and offered customers International Direct Dialing (IDD)
for the first time.
Between 1988 and 1990, Phase II of The Urban Telecommunications
Project was implemented, adding 8,000 more lines to the network and
extending service to the Major towns of Yundum and Brikama, some 18 -
25 Km outside the capital, Banjul.
Between 1991 and 1993, Phase III was implemented and Gamtel's customer
base increased to 16,000. A Multi-Access Radio Telephone (IRT 2000)
rural network was also deployed in the Upper River Division (URD). To
connect this rural network to the Greater Banjul Area (GBA) network, a
400 km fibre-optic cable using PDH technology was laid between Serekunda and Basse. This allowed for 18 major towns on the route of
the fibre to be provided with limited service.
A digital Telex switch
was commissioned in 1990 and the company financed and commissioned its
first major project, an analogue cellular mobile service in 1992. This
remained in service until 2001, when the company commissioned a
subsidiary GSM mobile firm, Gamcel, following its award of a
license to operate a GSM mobile service in 2000.
Between 1993 to date, Gamtel Gambia Ltd. continued to steadily increase the
size of its network as well as its coverage. It financed and
commissioned a Paging service, Tamanding, in 1995 and an Internet
Gateway, co-sponsored by the UNDP under its Internet Initiative for
Africa (IIA). During the same period, Gamtel was tasked by government
to provide a nationwide television and radio service (GRTS). By so doing, Gambians had their first
nationwide TV and Radio. Prepaid calling cards and other value-added
services where also provided to customers.
Presently, Gamtel employs 1,125 people, about a quarter of
which are women. The operator has a fixed line customer base of over
41,000 served by two digital Alcatel switches both of which handle
national and international calls. Its national transmission backbone
that covers over 70% of the Gambia is 100% digital mostly using
fibre-optic cables and SDH technology. There is access to telephone
services within eight km of anywhere one finds him/herself in the
country. There is nationwide access to the Internet, and ISDN is
offered to customers on demand. Its subsidiary GSM mobile operator,
Gamcel that began operations on May 25th,
2001 now has a customer base of over 65,000 most of whom are prepaid
customers. At present it has 30 base stations throughout the country
providing coverage to more than 70% of the geographical area of the
country.
Apart from its core activities of connecting people and training,
Gamtel has over the years undertaken numerous social and charitable
functions. It has, since its inception, trained hundreds of local
people
from primary to university level, made hundreds of donations to civic
society and sponsors the mortuary and a ward in the main referral hospital in Banjul.
In November 2012 Gamtel announced that it had created D1. 450
billion in revenue in 2011, compared with D1.395 billion in 2010
but made a loss of D85 million dalasi for the year 2011. This
represents an increase of 4% or D0.055 billion along with a
gross profit margin of 33%. The increased revenue was from data,
international and interconnection services totalling D87
million.
Gamtel at 2011 year end had total non-current assets of D1.120
billion dalasi for tangible assets of investments.
Sales for 2011 totalled D970 million of which D430 million was
incurred by payment of interconnection charges made by the GSM
network operators for phone calls made to their network. D195
million was due to payments to foreign carriers for carrying and
receiving of international calls on their networks. Gamtel had
material costs of D345 million in 2011 as opposed to D68 million
in 2010 - just over a four fold increase.
Gamtel also upgraded its overseas internet bandwidth from 2
STM-1s to 3 STM-1s which enhanced the total capacity of their
network from 310 Megabits to 465 Megabits and up to 14 Megabits
via satellite
Ownership:
The Gambia government owns 99% of Gamtel's shares and Gambia
National Insurance Company (GNIC) owns 1% of shares. However, according to a
report released by DT Associates in November 2011 ownership was
unclear due to issues with legal documentation and a lack up
current memorandum and articles is not updated with the
Registrar of companies in Banjul.
Telephone Line Services:
•
Voice
Mail
• Call Waiting
• Caller ID
• Recorded Calls
• Call Forwarding
• Automatic Wake Up
• Abbreviated Dialling
Internet Services:
Internet dial-up access with fixed line or
wireless Jamano Data, ISDN or ADSL.
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